PATTI H. | 7/4/2014 3:37:53 AM
I highly recommend working with Richard True. I am very particular about my Miata & usually dont even like anyone else driving it but, with a recent move from the east coast to the Midwest with 3 cars & only 2 of us I needed to get it there. Richard put my mind at ease & it was picked up at our door & delivered to our new home without a hitch. I would recommend Richard & VIP to anyone. Thank you Richard for all that you did. VIP you have a gem of an employee!
Heidi Lemasters | 6/5/2014 1:07:40 PM
I am writing to tell future customers about my wonderful experience with Mr. True. My husband & I were recently moved due to relocation by the military from Ohio to Las Vegas. I had a pick up order through Orange Auto Transport. The first available date I had for the car to be picked up was May 31st since we were moving one June 3rd. I never heard back from Orange about our car unless I contacted them & a week later there was still no date for the car to be picked up. I called Mr. True today (June 5th 2014) & my car is being picked up on June 7th! I had a excellent experience with him & the company. I would recommend them to other military families who are also trying to ship their cars. Mr. True was extremely professional & fast when it came to my needs. Thank you Richard & VIP auto shipping for your excellent service!
Diane Lang | 5/26/2014 8:03:23 AM
This company is great, when i first stumble and call up Richard i hesitated but to my surprise they turn out to be the best, not forgetting the driver Marvin very much on point , always answer phone on time , the dispatcher Heather was also great. Thanks to the whole team they do move as a team i would recommend any one to this business, talking about that i already did. Thanks again to the v.i.p auto team hope you are having a wonderful Memorial.
Kevin S. | 5/13/2014 1:04:50 PM
I have had the pleasure of working with Richard True on a few occasions over the past month and he has been great. Once I place an order, I know that I dont have to worry about following up on the transport. Our vehicles will arrive on or before the time promised, and the whole process is easy. Thanks Richard. Keep doing what you do so well.
Rob F. | 5/13/2014 8:47:56 AM
We bought a car from auction for my sons 16th birthday. We had to get the vehicle for his surprise. No one else could help, but Richard and his team were able to arrange for a driver and get the vehicle picked up and rolling to us. He saved the day! Thanks Richard and VIP!!! Highly recommended!
Jackie T. | 5/7/2014 4:09:04 PM
Our car arrived today just as Richard promised and we couldnt be happier. Richard walked me through it all, eased my fears (he said, "just imagine your car being loaded onto a truck" and it was!), included me in conference calls as arrangements were made and VIP picked up the phone EVERY TIME I called. NO STRESS! Im going to contact the military base I live near and ask to put a testimonial in their newsletter about what a great job VIP did so that nobody else has to go through working with a shady company like we did with the first one we tried (Stateway, who even took money out of our account after we fired them). Thank you especially to Richard, and to Frank, Wendy & Eileen!
Jackie | 5/6/2014 1:06:12 PM
Richard, I just got word that Jessie just picked up the Dodge Raider in New Port Richey, FL.......and said hell be driving through to Scottsboro, AL!!!! I can hardly believe this is really happening after all Ive been through, the lies and empty promises. I just cant thank you enough for the integrity youve shown. Once I get this car, the highest praise reports will begin to go out in your, and VIPs behalf. How I wish I had found you first! Thank you, thank you, thank you!
Ashe & Neda | 4/29/2014 6:41:57 PM
I am writing this to inform VIP Auto Shippings future customers that this business is very professional and trustworthy. This was our first time buying a car from a different state and getting it transferred to where we reside. We had to just trust someone and pray to god that our car gets to VA. Luckily, Frank answered the phone that day, and we put our trust in him. Glad we chose VIP over all the other auto shipping companies because they make every step of this process smooth, easy, and stress free. They make sure that the car gets delivered on time in a timely manner. Frank was communicative and kept us in the loop at all times. My fiancé and I would like to thank Frank for being honest and thanks for the great customer service! 110% satisfied with the overall experience. Definitely recommend.
Delvina Torres | 4/21/2014 8:46:33 AM
I would like to acknowledge the excellent experience I had when using VIP Auto Shipping Services. I was planning a cross country move from Boston to Irvine and needed to have my car shipped, my scheduled departure date was March 28th. As we all know, moving can be quite and undertaking, it was March 26th when I had realized - "I havent scheduled an auto shipper yet!" I contacted VIP shipping and was connected to an agent Franklin Martin, he was kind, patient and personable when taking down my information and in helping with scheduling. Franklin was very honest in telling me that with such short notice (2 days) in scheduling, I may need to be flexible with my dates. After getting through panic mode, realizing theres nothing I could do... I agreed to let Franklin start work on my request. I hung up the phone with him and about an hour later he called me and said, "Good news!, I was able to find a driver for you!" I was elated, now my move was back on track with no delays! Thanks to Franklin! Once the car was picked up, the process went seamlessly. The driver was communicative, on schedule, and very friendly. Overall, I was very happy with this experience. In summary, I would like to send a very special "thank you" to Franklin @ VIP shipping for working with me on such short notice and making my request a priority in order to help me meet my tight timelines. Franklins knowledge, expertise and experience in this industry was excellent, hes a true professional, and I would be happy to recommend VIP Auto Shipping to anyone looking for a solid, credible auto shipping service.
John E Denny | 4/10/2014 10:02:10 AM
Hi Richard, My Cadillac came through without a scratch and I am totally pleased with the service! Dorel certainly knows how to manage cars and the huge carrier. He was most polite and knowledgeable and I would recommend him to anyone. Thank you for all the assistance and for keeping me in touch with the carrier. Sincerely, John E. Denny
Joanne Smith | 4/7/2014 10:27:54 AM
I am writing to inform you that I received excellent service today from one of your staff, Wendy. I was treated very professionally, had lots of questions and when i found myself interrupting her from time to time cause i was a little nervous with all of this, she never lost a beat with the information she was giving me she was very polite in letting me break into the conversation, ask my question first and then she continued with providing me the info. When I placed the order everything was explained to me in a nice and friendly voice, and when she told me if I had any questions at all, to please contact her, well it made my heart feel good that I got to work with her. My nervousness went away during our conversation as I felt calm and convinced all would go okay. So, keep her on board and consider when its time for a promotion, I vote that she gets one! She is a great representative for your company and because of her if in the future I can send any business your way I will indeed do so. Already a neighbor of mine, when I told him I was shipping the vehicle to NH asked me about my experience with you guys, and said I would highly recommend VIP he laughed and said good!! He would also want to speak with Wendy, so there u have it!! Shes a keeper! Sincerely, Joanne Smith, Surprise, AZ
Mary Varga | 4/3/2014 2:07:42 PM
Richard, I would like to thank you for your quick and professional handling of the last 2 car pickups we had. You made the entire process easy and a pleasure to do business with you. We look forward to continued business with your company. Thanks again.
John Todorovich | 3/28/2014 4:10:57 PM
My name is John Todorovich and I have been dealing with Richard over the past few months and we have shipped probably 10 or 12 trucks in that time Richard True is always very friendly and straight to business he is quick to give a quote and setting up pickups and deliveries is always very easy it has been a pleasure to work with you and I look forward to doing much more business in the future I have never met Richard but I think I am a good judge of character and I can tell you that Richard is very sharp to the point and ready to make things happen.
Monica Shutz | 3/28/2014 2:32:31 PM
Frank, Thanks for a great transport :) David is a asset to your company :) very nice guy! A++++
Matthew Kahnamelli | 3/28/2014 11:14:19 AM
Dear VIP Auto Shipping I just wanted to drop this note to appreciate the services have been provided by your company through Richard True. He has been a fully skilled professional in every aspect of the transportation process from the moment to get the order in till the vehicle has been dropped off at the destination. All my clients and my staff here in Huntington Beach are fully satisfied with his way of handling the issues and his full intention of keep all parties happy and provide the prompt service at all times. I would proudly recommend Richard and VIP Company to all my associates and the firms that I am working with. Regards Matthew Kahnamelli
Trish | 3/26/2014 8:25:46 AM
This was our first time shipping a vehicle, Frank Martins excellent customer service made this very easy. Would highly recommend VIP Auto Shipping. THANK YOU SO MUCH FRANK!!
Mike Chen | 3/25/2014 3:29:21 PM
Richard True, Thank you for the support and turn around on such of short notice. I understand there is some hiccup on driver’s vehicle. However, you still came through and met the original timing. Really appreciated your effort to coordinate and make this happened. We will definitely use you guys again.
Steve Haruki Kawasaki | 3/25/2014 3:28:55 PM
Thank you Richard, Would like to thank you again for making the impossible happen. Its nice to find special people that can push through short notices. Much props. Also, your driver was professional the way he handled things. Five stars.
Haruki Kawasaki | 3/19/2014 3:18:25 PM
Thanks for your hard work Richard. I appreciate your fast and expertise performance with my short notice. Very nice working with you.
Art Lemire | 3/17/2014 3:39:16 PM
My Chevy SSR arrived safe and sound Friday. I just want to thank you for making this an easy ship and definitely would recommend you and your company! Thanks! Art Lemire, Sebastian, Fl
Teresa Mautone | 3/17/2014 9:50:06 AM
Richard, I want to say thank you for all of your help. Mr. Lionetti’s car has been picked up. You dealt with all of the changes that went on whether it was the driver or our side in a very professional manner. The driver you sent seemed very proficient. Thanks again, Teresa.
Bill Munce | 3/12/2014 4:17:34 PM
Richard was Great! I had a car stuck in a location for a long time. He was able to help me out and got the car picked up within 1 day. Very Professional, helpful, and knew what he was doing. I would recommend these guys to anyone. I will definitely be using them again.
Richard Drainville | 3/7/2014 2:27:13 PM
Richard True At VIP Thank You For The Great Service I wasn,t sure what to do had a car in Florida that had to be out of a home that was being sold and thought That I would have to drive it back to Rhode Island My Wife and i drove down and she would have to drive back luckly I saw the ad in the yellow pages and gave a call and the car is here Thank you for everything and will call when I need another auto shipped Service is A +++
Veronika Galova | 3/7/2014 1:26:24 PM
Frank, VIP Auto Shipping was great in helping me ship my car to California. I worked with Frank who explained the process to me in detail and worked with me closely on finding a driver in a timely manner. He provided excellent customer service, provided the necessary driver information and followed up with me to make sure they picked up the car on time and delivered it on time. Would definitely use this company again. Thanks!
Mark Weber | 2/14/2014 12:44:30 PM
Richard, Great job! After doing some shopping around, your quote was very competitive, and I felt more sense of confidence going with VIP. I also liked that I was able to break down the available pickup window to account for the time when my ex would be out of town. As it turns out, the ultimate pick-up date is exactly what she was hoping for. Thanks, Mark.
Richard Drinbiville | 2/14/2014 10:58:07 AM
Exceptional service that I have got so far. Im having a car brought back from Port Saint Lucie, FL to Woodsocket, RI. I can sleep nights! I am so so happy! I will give another review once the car is accepted in RI. Thank you!
Lee and Gloria Thomas | 2/3/2014 2:25:48 PM
My wife and I want to congratulation you personally, and your VIP Transport Organization specifically for a flawless business transaction from start to finish. Beginning with our first call to you we were convinced that you could and would deliver, based on your convincing attitude. Our pick up in Tulsa, Oklahoma was within the designated window that you had projected for us to expect. The most important item is that your quote at the beginning matched to the exact penny our delivery in California.. You are a credit to your organisation and we will not hesitate to recommend your services in the future. Finally we did of course check your prices and were pleased to learn that you were not only competitive, but lower than any of your competitors. Thanks again for all your assistance!
Rama Grieder | 1/24/2014 8:14:34 AM
This company is AMAZING! The only auto shipping I found that was honest, fast, and reliable! We have used once before and now again two years later, and they are by far a 5 star company for customer service and professionalism. Richard, Frank, and Wendy came to the rescue when we were within days of moving and the other car shipping companies I had booked with failed to meet our needs, and instantly found us a driver, just like that!
SSG Baseball | 1/22/2014 11:31:06 AM
Richard True of VIP has done a great job facilitating the vehicle shipments of many of our Major League baseball clients. Our clients have been very pleased with the cost, speed and reliability of using VIP. I strongly recommend VIP to other companies that have the need to ship vehicles at any time during the year and especially when time is of the essence.
Subaru of Mid-Michigan | 1/14/2014 9:36:55 AM
A quick note to say that VIP delivered on their promises, which was much appreciated during a trying time for my family. We were in an auto accident out of state during a snow blizzard, which rendered the car not drivable. So we needed to get our car back to our home area for body work/repair. VIP provided a quick quote, and immediately started looking for drivers once I accepted their terms and timelines. Due to the extremely high towing demand resulting from blizzard - hundreds to thousands of collisions in the area during a 48hour period, they were ultimately not able to find a driver in the agreed to time frame. However, they kept working on it and did get a driver a few days later than hoped, and the car was delivered and at the quoted price. All things considered with the shortage of drivers/weather, I think they did the best they could, and I appreciated that. Their pricing was also among the very most competitive. Plus, our correspondences with Richard in dispatch were always pleasant and effective. I would recommend them and use their services again.
bob and linda smith | 1/13/2014 10:01:10 AM
I want to tell you happy we were with the delivery of our truck everything went fine we were very pleased 100 % and will recommend Bob and Linda
Mercedes-Benz of Midlothian | 12/31/2013 8:29:11 AM
Dec 19 we place an order for a new E-Class out of Lafayette Indiana (685 miles from us) using a company we primarily use for all of our pre-owned auction purchases. The initial quote comes in at 7-9 days, however upon calling them they guarantee us 5 business days. Dec. 30, the company had not picked up the vehicle. If we dont get the vehicle delivered to our customer by Dec.31 we lose the incentives and lose our deal. I get on Google and the first place I call says I am out of my mind expecting a car to go from Indiana to Virginia within 24 hours. Then I found VIP. Wendy said they will do everything they can to assist us but I need to speak with Richard True to confirm the details. Richard gurantees us on Monday Dec. 30 at 11:00 am that we would have delivery by the close of business Dec. 31. We were a little skeptical of a gurantee after being let down by the previous shipper, however we had no other options. Fast forward to 10:00 am this morning Dec. 31 and our E-Class is here!! VIP will be our shipper of choice going foward!! They get our highest recommendation!!
D. Allen | 10/20/2013 11:48:01 AM
I had a problem with the original arrangements for pick up of my vehicle and my nerves were frazzled. I had never used a service like this before and my brother convinced me to use VIP. I was still extremely nervous and filled with anxiety! Trust was a huge issue with me and whether I could trust VIP with my vehicle. Well, I AM GLAD I TRUSTED THEM BECAUSE THEY ARE SUPERB!!! From the moment Wendy answered the phone until my vehichle was delivererd, I received the best of care! Wendy, Frank and the driver Marcello followed up as much as I needed and really eased my mind. VIP was on time and found my driver the NEXT DAY! They are the professionals. Yes! I would recommend this company to friends and family. I hope they stay in business, because I will definitely use them again. VIP is not a five star auto shipping company, it is a 10 star auto shipping company!
Kelly Wherley | 10/17/2013 11:20:15 AM
This is now my go to company for shipping cars. The entire staff is very friendly and professional. I had a last minute request to ship 7 very high end, exotic cars from Ohio to Florida (totaling 1.2 million dollars in value). Richard was able to find a driver within a very short amount of time and the price was competitive. Overall, the transaction was smooth, without issues. I was so satisfied with their service I called them again the following week to ship a newly purchased Ferrari from FL to OH. You guys rock!
Linda | 10/17/2013 9:13:01 AM
Brett came to my rescue. He promised to get my car shipped immediately. He did. I called 10/7/13 and had my car delivered 10/11/13. The driver stayed in touch with me throughout. Wendy was great too. I will use this company again.
Jim | 10/15/2013 5:14:07 PM
Richard did a great job getting my Coot 2 shipped cross country.He found someone that wasnt afraid to get there hands a little dirty to get the job done! Thanks Richard!
Jo Ann Segal | 9/25/2013 8:57:21 AM
Richard helped me set up shipping. He was very helpful and made the process seamless. I will recommend this company to my friends and use them again when I need to ship my car.
rick evans | 9/18/2013 11:17:44 AM
Brett Stewart and VIP did a great job arranging for the shipment of my purchase from Dennis Kia in Columbus, OH. Brett arranged for me to get just the type of driver and truck that I requested. Within a few days I had my car. What a great company. If you buy a car on Ebay, this is the way to go.
Bill Foster | 9/18/2013 11:08:15 AM
Very curtious, efficient and profesional. Thanks to Richard True and Frank would rcommend.
David Goldmuntz | 9/13/2013 3:42:37 PM
Excellent service. The car was picked up on the date promised and delivered in perfect shape at the correct location a week later across country. Richard and Wendy are great.
Nicholas | 9/5/2013 3:41:47 PM
Extremely happy about the service I received from Richard and Wendy. Very kind and professional. Tried another transport service and I was in the dark the whole time up until they ran off with my money. This service however is Fantastic, not only did I receive a quick pickup date but I also received the drivers name, both contact numbers, his company and the delivery date all on the same day! Very happy customer, will definitely refer to anyone looking for an auto transport service!
Georgianne Weiss | 9/5/2013 4:04:51 AM
Richard was outstanding, his service was professional, his quote was precise and competitive. My best review will be when the car is delivered. So far, I am impressed with my reservation.
Paul Masse | 8/26/2013 1:14:40 PM
Great service by Richard and Wendy. They did an outstanding job finding a carrier at the last minute (same day!) when the originally scheduled carrier did not show. The car arrived on time and in perfect shape.
Brian | 8/26/2013 11:39:45 AM
I need my car shipped really quick..and they said it can take up to 5 days for them to find a driver. To my surprise, they called me back later the same day saying they found a driver and they were able to pick up the car the next day. They were helpful and informative and was able to help me get in contact with the trucking company very well. Special thanks to Wendy too
Paul Cassel | 8/22/2013 11:25:58 AM
Greatly appreciate the service offered by Richard True. I gave the green light for a shipment from Houston to Albuquerque at 8AM and by noon that day, Richard had found a driver for pickup in a day and a half. Now thats quick service!
Wayne Friestad | 8/15/2013 4:47:05 AM
I worked with Richard True He was able to arrange a closed transport for my sons car and motorcycle in 2 - 3ays from Spokane to Orlando The driver picked up the vehicles on Friday and delivered them then next Wednesday Fabulous!
Sherry Hill | 8/13/2013 6:41:43 PM
Richard True was the BEST rep I couldve ever had!!!!!
HOWARD HAFFER | 8/13/2013 4:20:48 AM
I have been dealing with Wendy and Frank.It was a real pleasure to talk with both of these people. I had no doubt to be nervous about my car getting to its location with out any damages. They picked up the car when they said they would. They are going to deliver the car when it is convient for my family to be there home. I would highly recommend using Vip Auto Transporters and to deal with Wendy and Frank. They are both real professionals.
Cindy Martinez | 7/26/2013 9:02:40 AM
I need my car shipped fast ... and this company saved my life!!! I just wanted to say thank you for being Fast, Friendly and Reliable ... Extra thanks to Brett and Wendy for being honest and informative!
carl Delesline | 7/24/2013 10:52:38 AM
To whom it may concern , I had the pleasure of talking to Wendy Ochoa who is not only very knowledgeable about what i needed she was a very friendly person . And i hope that all of your representatives have this type of spirit she has so with that being said i recommend her for the next management position at your company or recognize her for a job well done. Thanks Carl
Helen DiPasquale | 7/15/2013 11:10:10 AM
Every aspect of shipping my car from Phoenix to Charlotte was handled with complete professionalism. Richard in customer service,Iris,dispatch and John,driver thank you so much!!!!
Bill Piper | 7/12/2013 2:46:48 PM
Thank you! If this shipping experience ends as well as its begun, Ill shout your accolades long and loud! Thanks again.
Joanna Amore | 7/12/2013 2:44:16 PM
No reason to be as nervous as I was. The transporter arrived at my home at the time mentioned and my cars were brought to their destination at an earlier time than anticipated. I was very happy to zip around in my own car, Thank You.
Marva Lubker | 7/11/2013 10:54:50 AM
Everything was handled just the way it was described to me. Car arrived in excellent condition
Albert | 7/11/2013 10:54:09 AM
VIP took on the job and got it done. The driver kept me informed.
Frad McKenna Jr | 7/11/2013 10:52:27 AM
Very friendly, easy to deal with. I purchased my vehicle not running, one of the few shippers that deal with non-running vehicles, driver helped get my vehicle up my driveway with was a great help!!
Rita Morganit | 7/10/2013 4:48:20 PM
Excellent customer service always available for questions , great rates ,door to door service and very courteous driver
Karl Lang | 7/10/2013 3:35:34 PM
all as expected
John Urbach | 7/10/2013 3:33:40 PM
All of my contacts with VIP, to include customer service dispatch agent & driver were professional, fast, and problem free
Rav Jhaj | 7/10/2013 3:32:42 PM
Car arrived one day later that promised (delivery was promised on July 4th, Independence day - and the dispatcher insisted it would arrive on that day). Aside from that dispatch and driver were very nice to work with. Car arrived in perfect condition!! Tracking would have been nice, or, since VIP was closed on 7/4, driver contact details would have helped in determining delivery day.
Crystal Bayliss | 7/10/2013 3:31:56 PM
FRANK & RICHARD ARE AWESOME. I use your company for all our out of state repos that I need transported back to our company . They both have provided me with efficient and over the top service. They remember my orders & cars even when I have forgot them. THANK YOU FOR ALL!
Chuck Scheibe | 7/10/2013 3:30:47 PM
Met expectations on pickup and delivery times. Took very good car of my car while in transport
Prasad Yitta | 7/10/2013 3:29:53 PM
Julian Rivera | 7/10/2013 3:25:45 PM
All went very well car was pickedup when they said and was delivered on time.
Nicole Baros | 7/10/2013 3:22:15 PM
everything was perfect. great customer service (dealt with Frank), very easy transaction. I have shipped before with other companies and VIP was by far the best! no problems at all!
Nick Landon | 7/10/2013 3:18:43 PM
awesome services and filled with great knowledge
Wanda | 7/2/2013 10:47:57 AM
TOTALLY 1000% EFFICIENT AND RELIABLE. I called VIP due to an extreme delay with my care being shipped through another company. When I called, a guy named Richard True (no pun intended) got through to the dispatcher of the former company I had been dealing with (cause they were making sure I couldnt reach them other than email)and had the order cancelled with them. He then set up my down payment with specific information on how the pick-up process and payment process went. He called me back within, no lie, 10min to tell me a driver was assigned and who his dispatcher was. I was given all contact information for both dispatcher and driver and pick-up date. Wonderful and professional work. Exceeded my expectations.
Rhazlynn Calixto | 6/27/2013 10:37:18 AM
I would highly recommend this company to anyone that needs their car shipped. I had a great experience with this company and Richard True worked with me to make sure that I got the cheapest and most reliable quote needed. There was a bump in the process because of a complication from the driver that was transporting my car, but Richard made sure that we worked everything out and everyone was left satisfied. I felt well taken care of since this was the first time I was shipping my car. I am left very satisfied with my experience thanks to Richard and using this company is a high recommendation.
Julie MacNamara | 9/5/2012 8:49:13 AM
VIP is a 5 star company. Mercedes was extremely helpful and took a lot of worry off our shoulders. The car was delivered safely and on time. The driver was helpful and stayed in contact with us. The price was as quoted. I would recommend VIP highly and I would use VIP again in a heartbeat! Julie MacNamara
A. Pande | 7/19/2012 12:27:21 PM
I had a great experience of moving a car from Venice, CA to Durham, NC with this company. Right from the moment I spoke with Mercedes to the pickup and delivery of the car, everything went smoothly. I had aninitial quote from another company which was twice as high as the one from Mercedes and the other company was wishy-washy about when they could pickup and deliver. Mercedes gave me a firm quote on Saturday and a likely pickup date on Monday. The car was picked up promptly on Monday. The delivery was promised for 7-10 days but in fact the car arrived two days early catching me off-guard as I was out of town. The driver dropped it off at a depot and I was able to pick it up at my convenience without any hassle or extra charge. I highly recommend this company and especially Mercedes as the agent to deal with. Nothing against others in the office but my experience was so positive that I am happy to recommend her by name. During the entire process I called their office once and Richard answered because Mercedes was busy. I thought I would have to explain the whole situation to him, but soon as I mentioned where the car was being transported to he immediately knew the details suggesting to me that they actually do care about the customers. Definitely a 5-star experience.
John Casper | 5/4/2012 3:11:04 PM
A great company. I would use again.
Bobbie and Carrie Nash | 5/4/2012 11:35:46 AM
My car was picked up on time and there team is very professional. I would refer this company in the future.
Deleones | 5/4/2012 11:35:12 AM
There were no other issues with my shipment aside from a little delay in delivery. But over all okay service. I appreciated the military discount and that the driver stayed in contact throughout the shipment.
Joseph P | 5/4/2012 11:34:26 AM
Great service. Would definitely recommend. I have used them several times going from coast to coast and each time the delivery was very fast. Theyre a very reliable company and Kayla had excellent customer service.
Francis Javato | 5/4/2012 11:34:08 AM
Great service, reliable, fast and friendly. Very pleased with this company.
Robert Boyd | 5/4/2012 11:33:34 AM
Would definitely use you guys again. Thanks Mercedes for all the hard work.
Jannel Gatlin | 5/4/2012 11:24:54 AM
I am writing to tell you about the wonderful experience I had with your company. I found your company on google, when I called I was helped by Mercedes, she was very helpful and well informed. I decided to shop around and didnt find better service or price with your competitors. Mercedes called me back a few days later to see if I was still in needed of assistance, I then booked my reservation with her. Later, my husband was able to find a more competitive rate with another company. I called back to speak with Mercedes to cancel the reservation but she was unavailable, thats when I meat Richard. Richard was very insistent that I didnt cancel because I would not find better service not would I find I truck driver that would pick up my cat for the rate that my husband found, I canceled anyway. The days come when my car was to be picked up and the other company kept giving us the run around saying that the truck was on its way and that it wad delayed. By the end of the the day window that the other company gave my car had still not been picked up. The next day I called VIP Auto Shipping and Richard answers the phone and saved the day. Richard was very friendly and professional and despite the fact that he was right he didnt rub it in my face and say "I told you so". Richard was sensitive and understanding of my situation and kindly able to give me my previous quote. Not only did he deliver excellent customer service in the most compassionate way I have ever experienced but my car was picked up the very next day! Not only would I recommend VIP auto shippers to anyone in need of fast and friendly service, I would also recommend that they deal with Richard.